When starting or continuing weight loss medication with The London Weight Loss Clinic, you may be asked to complete a few tasks like uploading a full-length photo, providing evidence of a previous prescription, verifying your ID, or sharing your most recent weight.
These steps might feel a bit unexpected at first, but each one plays an important role in making sure your care is safe, effective, and clinically appropriate.
This guide explains what we ask for, why we ask, and how to complete each task quickly and easily.
Your clinician requires a recent weight reading to continue prescribing your treatment
How Do I Know If I Have a Task?
After your first order, you'll be shown what's needed straight after checkout — this can be completed directly on our website or through your patient dashboard.
If we ever need something later in your journey (like an updated photo or weight reading), we'll send you a task. You'll see a clear banner at the top of your dashboard letting you know what's required.
You'll also receive an email with the same request, so you won't miss it. Just follow the instructions in the email or dashboard to complete the task quickly.
1. Full-Length Body Photo
Why We Ask
Before prescribing weight loss medication like Wegovy or Mounjaro, we need to confirm that your BMI (body mass index) meets eligibility criteria for treatment. Since TLWLC provides a remote service, a full-body photo, alongside your reported height and weight, helps us assess whether the medication is clinically appropriate and safe for you.
When You'll Be Asked
You'll be prompted to upload this after your medical questionnaire is complete and your initial eligibility has been confirmed. Your payment will be placed on hold until all required tasks are completed. We may request an updated photo later on in your journey to monitor your progress or if you return after a break in treatment.
Tips to Make It Easier
- Take a full-length photo of just yourself, facing the camera (a mirror selfie works well)
- Make sure your face is clearly visible (not covered by your phone)
- Wear close-fitting clothes (avoid coats or oversized jumpers)
- Make sure the photo is taken specifically for the consultation (no holiday snaps)
Photo Examples: Good vs Bad
Oversized Clothing
- Body shape isn't visible due to loose, oversized clothing
- Please wear close-fitting clothing for accurate BMI assessment
Proper Assessment Photo
- Face is clearly visible
- Wearing close-fitting clothes
- Good lighting and quality
- Taken specifically for the consultation
What If We Can't Verify Your BMI?
Every photo is manually assessed by a licensed prescriber, not by automation. If your body shape isn't clearly visible because of loose clothing, lighting, or photo quality, we may ask for a second full-length photo taken from the side to help complete the assessment.
Alternative Options
If we're unable to verify your BMI from the photos you uploaded, or if you're unable or prefer not to provide a full-length photo, there are other ways you can complete your assessment:
- Video consultation: During a short video call, we'll confirm your height and ask you to step on your home scales to confirm your weight.
- GP or pharmacy letter: Provide a letter from your GP or local pharmacy confirming your current height and weight.
2. Photo ID Verification
Why We Ask
Verifying your identity helps us ensure that we're treating the right person, protecting both you and your personal health data. That's why we ask for your face to be clearly visible in both your photo ID and your full-length body photo. This is also required to comply with UK pharmaceutical regulations.
When You'll Be Asked
This is part of your first order, after your initial eligibility is confirmed and checkout is complete. Your payment will be placed on hold until your medication is prescribed.
Accepted ID Documents
- UK Passport
- UK Driving Licence (including provisional)
- National Identity Card
- Other government-issued photo ID
Your ID Must Show:
- • Your full name matching the name on your account
- • Your date of birth clearly visible
- • A clear photo with no glare, blur, or obstructions
3. Proof of Previous Treatment
(If switching providers or requesting a higher dose)
Why We Ask
If you're joining TLWLC from another provider and want to continue on a higher dose (instead of starting from the lowest dose again), we'll need clear evidence of your previous treatment. This helps us tailor your plan safely, avoiding under-dosing or rushing to a higher dose without proper history.
What You Can Provide
- A copy of a previous prescription
- A photo of your medication packaging with the dispensing label (including your full name and date)
- An invoice or email confirmation from a previous weight loss provider
The document must show your full name, the medication name, and the dose.
Please note: Without evidence of previous treatment, we can only start you on the lowest dose for safety reasons. This is to protect your health and ensure treatment is appropriate.
4. Weight and BMI Updates
Weight loss treatment is most effective when it's monitored over time. As part of good clinical practice, we ask you to update your weight at least every 6 months, even if your medication and dose haven't changed.
Some patients choose to update more often to help us track their progress. The more up-to-date your information, the more our clinicians can help you.
How Weight Updates Help Us
- Track your weight loss over time
- Adjust your dose if needed
- Make sure treatment is still safe and effective
Why This Matters
These steps are designed to keep you safe, not to slow you down. Every task we request is based on clinical best practice and UK regulations. It allows us to provide personalised, flexible dosing instead of one-size-fits-all plans.
Everything you submit is reviewed manually by our clinical team. We don't use automation or shortcuts. That's what allows us to provide tailored care and adjust your plan as needed.
If you have any questions or need help completing a task, just contact us. We're here to help every step of the way.
Dr. Rabih Wassel
Chief Medical Officer • MBBS, BSc, MSc, MRCS, MRCGP
Dr. Rabih Wassel is a board-certified physician specialising in obesity medicine with over 15 years of experience in weight management and metabolic health.
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